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Account termination is a risk decision with reputational and regulatory consequences, yet most banks treat closures as operational events rather than governed decisions requiring owner, rationale, evidence, and outcome. When the OCC examines debanking patterns across portfolios, the absence of decision records makes it impossible to distinguish legitimate risk management from arbitrary or discriminatory practice. A system of record produced at the moment of each termination decision—capturing the risk officer who authorized it, the specific factors that triggered it, and the supervisory checkpoint that reviewed it—transforms reactive examination findings into proactive governance. Decisions deserve engineering rigor, and account closures are no exception.

From the OCC release

The Office of the Comptroller of the Currency (OCC) today released a report of its findings from its supervisory review of debanking activities at the nine largest national banks it supervises: JPMorgan Chase Bank, Bank of America…

Read the original OCC release →

The same decision-record gap exists in the calls no regulator ever sees. Score your institution →

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